OneCard Terms and Conditions
As you read this Agreement, remember that the words “you,” “your,” and “cardholder” refer to the person named on the USF OneCard. “USF,” “we” or “us” refers to the University of Saint Francis.
The USF OneCard is more than simply an identification or building access card. Services that may be made available to you by your USF OneCard are outlined on the USF OneCard website.
Changes to the Cardholder’s Terms and Conditions of Use or changes in policy governing the use of the USF OneCard will be posted on the USF OneCard website. You should check this site at regular intervals for changes in the USF OneCard Terms and Conditions of Use. You will be notified of changes in the USF OneCard Terms and Conditions of Use when required by law.
You agree to be bound by the USF OneCard Terms and Conditions of Use, which governs the use of this USF OneCard. The University has the right to cancel or revoke your USF OneCard and/or specific services attached to your USF OneCard at any time. Your USF OneCard must be shown on demand to any law enforcement officer, security personnel or agent of the University.
Aux Points: Aux Points can be added to the USF OneCard to be used for retail purchases such as the Campus Shoppe, vending machines, copying machines, printing, and for food and snack items in the University’s designated dining areas.
Meal Plan: Meal Plans are currently available for resident students and are included in the cost of their room and board fees. They are deposited to the USF OneCard at the start of each semester according to the definition of the plan. Meal plans are only accepted by USF Dining Services.
Meal Points: These points may be a part of a Meal Plan package and are used only for meals and drink or food purchases provided by the University’s Dining Services at selected locations.
Bookstore Points: Bookstore Points must be authorized and entered on a student’s USF OneCard by the Business Office. Bookstore Points can only be used in the Campus Shoppe to purchase books, medical supplies, scrubs, polos, lab coats, and other educational supplies. These points are based upon a student’s Anticipated Financial Aid Disbursement. One Bookstore Point is equivalent to $1.00 of the early disbursement of financial aid. Students request Bookstore Points by submitting a signed Book Voucher Request to the Business Office. Limited to once a semester, refunds or transfers from this account will be based on a student’s written request and will not occur until after the fifth week of the semester.
Identification Card: The USF OneCard is the official University ID Card for students, faculty and staff. It is also your building and room access card, when applicable to facilities on campus and your University library card after activation by the Library staff.
Nature of Account: University of Saint Francis agrees to accept and to hold for the benefit of the Cardholder, and exclusively for the purpose described herein, funds prepaid by the Cardholder to an account maintained by the University of Saint Francis and referred to herein as “Aux Points.” Funds prepaid by the Cardholder to the USF OneCard Aux Points Account shall be applied against amounts debited to the Cardholder’s account for goods and services purchased by the Cardholder’s account at points of sale accepting payment through the use of the USF OneCard. The Cardholder understands and agrees that the USF OneCard is not a credit card account and under no circumstances may debits or charges reduce the account balance below zero. The USF OneCard may not be used to obtain cash or cash advances under any circumstances.
Use of the USF OneCard
The USF OneCard system is a debit account plan for USF students and employees. The USF OneCard must be presented at the time of purchase and shall be the only means of accessing the cardholder’s debit card system account. Purchases that would bring the account balance below zero are not allowed. You will not allow someone else to use your USF OneCard for identification, access, debit, or any other reason.
Unauthorized use of your USF OneCard may result in suspension of University privileges and revocation of your USF OneCard and/or some of its related services. The USF OneCard will remain the property of the University of Saint Francis, and you agree to return your USF OneCard to the University immediately upon request. In addition, fraudulent or illegal use of the USF OneCard may result in criminal charges and/or civil proceedings.
Limitations on Types or Frequency of Transfers
USF OneCard Aux Points debit transactions are subject to a per day limit of $20.00 for vending purposes. USF OneCard Aux Points debit transactions for non-vending purposes are unlimited in amount. There is no limit on the frequency of USF OneCard Aux Points debit transactions.
Transfers among Accounts
Transfers from your Meal Points or Meal Plan Accounts to your Aux Points Account are not permitted. Once a semester, after the fifth week of each semester, students can send a written request to the Business Office asking that the amount of unused Bookstore Points be transferred to Aux Points.
Misuse of Card
Any misuse or illegal acts involving a USF OneCard will be investigated. USF will prosecute any violators of USF OneCard policy or law pertaining to the USF OneCard and the services attached to it. The cardholder is responsible for fully cooperating in the efforts of the University of Saint Francis to recover from unauthorized USF OneCard users and to assist in their prosecution.
You are entitled to a receipt for each transaction and a periodic account statement. You have previously agreed to accept all documentation in electronic form.
The cardholder is responsible for observing the transaction amount charged to his/her account at the point and time of sale and the cardholder is responsible for monitoring his/her account balance and activity via the web. The account holder is responsible for purchases made and debited to his/her account. The cardholder is responsible for any negative balance that accrues on the cardholder’s account.
Lost, Stolen or Defaced Cards
(a) Tell us AT ONCE if you believe your card has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within 2 business days, you can lose no more than $50 if someone used your card without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your card, and we can prove we could have stopped someone from using your card without your permission if you had told us, you could lose as much as $500.
If your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after your statement is made available to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason kept you from telling us, we may extend the time periods.
(b) If you believe your card has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call: 260.399.7888 or write: Campus Security, 2701 Spring Street, Fort Wayne, Indiana 46808, or access us via the web.
(c) For purposes of these disclosures, our business days are Monday through Friday. Holidays are not included.
Cards cancelled via the web or by telephone must still be replaced by reporting to the Campus Security Office in person. Lost, stolen or defaced USF OneCards are subject to a replacement fee.
No Interest on Funds
The cardholder understands and agrees that no interest or other earnings will be paid to the cardholder or credited by University of Saint Francis to the cardholder’s account.
Account balances for Aux Points and Bookstore Points are carried over from semester to semester. Unused Meal Plan and Meal Points do not carry forward from semester to semester.
In the event that the cardholder withdraws or is dismissed from the University, the University agrees to refund the unused balance of your Aux Points Account and Bookstore Points Account, less a $10 processing fee. Proof of withdrawal or dismissal is required. Refund requests must be submitted in writing to the University of Saint Francis Business Office and require two weeks to process. Partial refunds are not made. No cash withdrawals are permitted at any time. No cash refunds will be given from any merchant for purchases made using the USF OneCard system. No refunds are available for Meal Points or Meal Plans.
Refund requests must be made in writing to:
University of Saint Francis Business Office
2701 Spring Street, Fort Wayne, IN 46808
University of Saint Francis will assess a monthly account fee of $3 on accounts that are inactive for twelve months or more.
In Case of Errors or Questions About Your Electronic Transfers
Telephone USF at 260.399.8004 or write USF at University of Saint Francis Business Office, 2701 Spring Street, Fort Wayne, IN 46808 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we first make available the statement on which the problem or error appeared.
- Tell us your name and account number.
- Describe the error or the transfer you are unsure about, and explain in detail why you believe there is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
- Provide us a copy of the receipt, if possible. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts or point-of-sale transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
The information contained on and in the USF OneCard including the student, faculty and staff photograph will not be released to persons outside the University of Saint Francis with the exception of third parties (see below) unless requested by law, in response to a valid court order or subpoena.
The information contained on and in the USF OneCard will only be used by the University of Saint Francis for University business or for internal University purposes. Exceptions to this rule include use of information contained on or in the USF OneCard to assist in the personal protection of any person, or to comply with federal, state, or local laws.
The online account management feature (Webvts) is provided by a third party, JSA Technologies Incorporated. Participants in the USF OneCard Program understand that account information is shared with JSA to provide the Webvts feature. JSA is prohibited from using this data in any manner, except to provide the online account management program to the account holders.
USF OneCard fees
Replacement cards – $10
Lost/Stolen cards – $10
Confiscated cards – $10
Review of Account Activity
- It is the responsibility of the cardholder to review their USF OneCard account activity. This information is available online. No statements will be mailed.
- Balance information is also available online.
- Current account balances are displayed at each terminal when the USF OneCard is used.
- Current account balances may be obtained from the Cash Value Center machine.
Liability for Failure to Make Transfers
If USF does not properly complete a transfer to or from your account, on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions.
We will not be liable, for instance:
- If, through no fault of ours, your account has insufficient funds.
- If the terminal was not working properly and you knew about the breakdown when you started the transfer.
- If circumstances beyond our control prevent the transfer, despite reasonable precautions that we have taken. These circumstances may include, but are not limited to any of the following events: Fire, flood or other catastrophe, legal acts of public authorities, strikes, riots, failure of communications or power supply or mechanical difficulties with the equipment that could not be reasonably foreseen or provided against.
- If your account has been suspended to prevent unauthorized use.
Disclosure for Electronic Fund Transfers
The use of the USF OneCard is subject to all terms and conditions and rules and regulations contained in the various University of Saint Francis’ Meal Plan contracts, the retail (Aux) Points contracts, the Meal Points contract, the Library’s Terms and Conditions, the USF OneCard Terms and Conditions of Use, and the University of Saint Francis Consent to Receipt of Electronic Records.